Returns 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at bysalwa@hotmail.com. 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges 

We only replace items if they are defective or damaged.  If you receive the product and it is damaged, please contact us via email orders@bysalwa.com, or on the number 60736548 , we will bear all the costs of replacing the product

Shipping 

To return your product, you should send your product to our address , Please contact us to get the address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

For Others countries:

If you are shipping an item over 20KD , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.